Privacy Policy

Effective Date: September 14, 2025

Skinner Auto Glass, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (www.skinnerautoglass.com), request our services, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, phone number, email address, home or work address, insurance information, and vehicle details provided when requesting service or submitting a form.
Payment Information: Credit or debit card details processed securely through third-party payment providers (we do not store your full card details).
Technical Information: IP address, browser type, operating system, and general website usage data through cookies or analytics tools.
Communications: Any information you provide through calls, emails, text messages, or online forms.

2. How We Use Your Information

We use the information collected for the following purposes:

To schedule, provide, and manage auto glass repair and replacement services.
To process payments and handle insurance claims or billing.
To respond to inquiries, requests, and customer support needs.
To send important updates such as appointment confirmations, invoices, or service reminders.
To improve our website, services, and customer experience.
To comply with legal obligations or enforce our business agreements.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information in limited circumstances:

Service Providers: With trusted third-party vendors who perform services on our behalf, such as:
- Payment Processors: We use Square and QuickBooks to securely process payments. While we may collect limited billing details to complete a transaction, we do not store your full credit or debit card information.
- Insurance Companies/TPAs: To process and verify auto glass insurance claims.
- Technology Providers: Website hosting, analytics, or communication platforms needed to run our services.
Legal Requirements: If required by law, regulation, or legal process, or to protect our rights, property, or safety.

4. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security of your data.

5. Cookies & Tracking

Our website may use cookies or similar technologies to enhance user experience and track general usage. You may disable cookies through your browser settings, but some parts of the website may not function properly.

6. Your Privacy Choices

You have the right to:

Request access to the personal information we hold about you.
Request correction or deletion of your personal information, subject to legal and contractual obligations.
Opt out of receiving promotional communications (you will still receive service-related communications).

7. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Skinner Auto Glass, LLC
Phone: (573) 200-8897
Email: skinnerautoglass@gmail.com
Website: www.skinnerautoglass.com